FAQ / Setup
Most frequently asked questions.
Discover our FAQ.
01What types of racing pedals does RACEWERK offer?
RACEWERK offers an exclusive selection of high-quality racing pedals, including hydraulic and mechanical models. These pedals are designed for both professional drivers and passionate sim racers and are characterized by innovative designs and outstanding performance.
02How can I customize my RACEWERK pedals?
Unsere Pedale bieten individuelle Anpassungsmöglichkeiten, um den spezifischen Anforderungen und Vorlieben jeden Fahrers gerecht zu werden. Details zur Anpassung finden Sie in der Produktbeschreibung. Alternativ können Sie direkt über unseren Kundenservice angefragt werden.
03How long will it take to ship my order?
Orders are usually dispatched within 2 business days of receipt of payment. The delivery time varies depending on the destination, with domestic shipments usually taking 2 to 7 days and international shipments taking 4 to 22 days.
04What is RACEWERK's returns policy?
Our returns policy allows returns within 14 days of receipt of goods, provided the items are unused and in their original packaging. Certain items, such as custom-made or personalized products, are excluded from returns.
05How can I exchange a defective item?
Defective or damaged items can be exchanged within 14 days of receipt. Please contact our customer service to initiate the exchange and receive further instructions.
06How do I get support with technical questions about my pedals?
For technical support or questions about our products, please contact our customer service team at any time. You can contact us by e-mail at info@racewerk.com.
07Which payment methods does RACEWERK accept?
RACEWERK accepts various payment methods, including credit cards and common online payment services. The available options are displayed during the ordering process.
08How can I track my order?
Once your order has been dispatched, you will receive a tracking number by e-mail which you can use to track the progress of your delivery.
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